Refund & Cancellation Policy

Before completing a purchase, you will be shown the applicable price, billing frequency, renewal terms, and cancellation information. NovelLuma will not charge you for a recurring membership without your affirmative authorization.

Open membership settings in your account to arrange cancellation before your next renewal. Cancellation takes effect at the end of the current paid billing period and stops subsequent automatic renewal charges. For assistance, contact ming@flamenovadigital.com.

Cancellation does not itself refund a payment or end an otherwise-valid paid period immediately. Otherwise-valid paid access continues until the period ends, subject to refund and dispute protections. A refund does not automatically cancel your subscription or stop future renewals. When contacting support, tell us whether you are requesting a refund only or also want to stop renewals. We will not treat a refund request alone as a request to cancel.

You may request a refund within 7 days after your first membership payment. Each request is reviewed individually. Making a request does not guarantee approval, and this is not an unconditional money-back guarantee.

Please report duplicate charges or a failure to receive the service you paid for to ming@flamenovadigital.com. These issues receive priority review, including when reported after the ordinary request window. You may also report a suspected unauthorized charge. The ordinary request window does not exclude any rights or remedies available under applicable law.

For an approved ordinary request, our default is to refund the remaining refundable amount of the payment for the affected billing period. Any exceptional refund amount requires separate review of the payment and its effect on access. A small partial refund is not a standard compensation option that preserves membership access.

To request a refund, email ming@flamenovadigital.com with your purchase email or NovelLuma account email, the transaction date and amount, and a brief explanation of the issue. Include a receipt or payment reference if available. Do not send your password or full payment card number.

Sending an email is a request for review only. It does not itself initiate a payment refund, cancel a subscription, or change paid access. After a request is approved, submitting the payment refund is a separate action.

A refund marked as processing is not yet confirmation that money has been returned. Paid reading access may be restricted while a refund is pending, requires further action, or has an uncertain outcome, including while payment records are being verified.

When a full or partial refund is confirmed, the access funded by that payment is revoked for the entire affected billing period. A partial refund does not leave a proportionate remainder of that period readable.

A failed, canceled or uncertain refund does not carry a promise of automatic access restoration. The payment, refund and any other access restrictions must be verified before access can be determined. Contact ming@flamenovadigital.com if you need assistance.

Approved refunds will be returned to the original payment method. Processing times may vary depending on the payment provider and financial institution. This policy does not limit any rights that cannot be waived under applicable law.

If you have questions about cancellation, billing, or a refund request, contact us at ming@flamenovadigital.com.